The first thing done was implementing Xretail’s fully automized solution.
Xretail provided Skysales team its digital platform in a turnkey delivery
seamlessly integrated with:
A. Payment gateways: Allowing customers to pay via Mastercard, Visa, and local payment gateways
B. Warehouse: Due to surpassed sales, Skysales had to outsource the warehousing to a third party, whose WMS got integrated with Xretail, allowing shipper from outside Skysales premises.
C. Shipping Courier: As soon as an order is placed, a notification is forwarded to the shipping company with order destination; operations no longer had to communicate that manually.
Enhancing Customer Experience
Xretail leveraged Skysales online store with a state-of-the-art online store that enhanced the end-customer experience in the following aspects:
A. Industry-specific Design: Increasing brand awareness and value and introducing brand to millennial shoppers.
B. Responsive Mobile-friendly design: increasing customer convenience and ability to shop online at any time.
C. Smart Search tool and filters: Facilitation to search and access all the online store; thus, finding with ease the product or any other piece of information the customer is looking for.
D. Advanced AI system: personalizing customer experience and tailoring experience based on customer profile and preferences.