1- Deploying Xretail’s Unified Commerce V4.3
Unifying Operations / Less Manual Operations
First thing was setting up Xretail fully automated solution. Link TSP provided Concrete team their new digital retail platform in a turnkey delivery seamlessly integrated with:
– Point of Sale (POS):
Link TSP’s build the connector between Xretail and Retail Pro-V9 POS. That introduced an unified management and customer experience across all channels.
Inventory, Order, Customer databases were all point-linked together in the integration. Accordingly, any given update in one of the touch points in a single channel is real-time synced across all other channels.
– Payment gateway:
Providing customers with different payment options via Mastercard, Visa, and local payment gateway
– Shipping Courier: As soon as orders are placed, a notification is forwarded to the courier company with shipping details and order destination, Thus operations no longer had to communicate that manually.
2- Tailored Elegant Design
Link TSP’s highly skilled User Experience designers had to work creatively in order to innovate a stimulus customer journey that simulates the exceptional experience Concrete’s customers get while shopping online. Moreover, they equipped the store with necessary tools for admin to upload high quality images and videos for their products. They further developed website device compatibility, and more mobile-friendly. Furthermore, a new gesture was added allowing Concrete customers to request a tailoring service for a fully personalized experience.